Availability: Vital Emergency · Vital Inpatient · Vital Urgent Care
Check-ins let us collect instant feedback from patients about their care and their experience using the app. This feedback helps both Vital and the facility improve quality of care.
There are three check-ins:
Patient Experience Check-in, feedback about the patient's experience at the facility. We send an SMS soliciting feedback via a check-in embedded in the app.
App Satisfaction Check-in, feedback about the app itself, also solicited by SMS and completed in the app.
Sharee Satisfaction Check-in, feedback from a family member or caregiver ("sharee"). Because we don't have a phone number for each sharee, this check-in appears in the sharee page via the "We would love your feedback" card, which opens the check-in directly in the app.
Per setting: the Sharee Satisfaction Check-in is available in Emergency and Inpatient. Urgent Care shows only the Patient Experience and App Satisfaction check-ins.