Selecting a patient's name in the Patient List tab shows staff additional details about the patient, including:
Location, shown as both current and assigned location. Current location refers to where the patient is right now (for example, an operating room). Assigned location refers to where the patient is usually located in the hospital, which matters for most service requests like food orders.
MR, the patient's Medical Record Number.
Reason for Visit, the reason the patient originally came to the facility.
Date of Birth, the patient's date of birth.
Phone Number, the patient's primary contact phone number.
Make Requests for Patient
Clinical staff can also place service requests for patients from the patient details page.
Selecting Make a Request brings up a menu showing all requests available for that patient based on their location. Selecting a request adds it to the Alerts track board.
Visit Status
This section displays the time since the patient last logged into Vital Emergency or Vital Inpatient.
If the patient has yet to log in, this is shown in the status:
If the patient's access to the app has been disabled, this section shows:
Current Wait Time
This section shows the patient's expected wait time along with how long the patient has been waiting, under patient details.
If a patient exceeds the estimated wait time, the expected wait time shows "Estimated Wait Time Exceeded."
Report an App Issue for a Patient
If staff notice an app issue for a particular patient, they can report it directly to our support team via a form.
Deactivate Patient Access
If staff want to revoke a patient's access to Vital Emergency or Vital Inpatient, they can do so by pressing the Deactivate Patient Access button. This prevents any further SMS messages from being sent and immediately invalidates their session token, redirecting them to the logout page automatically.
Reactivate Patient Access
If staff want to reactivate a patient's access to Vital Emergency or Vital Inpatient, they can do so by pressing the Re-activate Patient button.
Note: if access was disabled because the phone number was all 9s, or because the Reason for Visit hit our Critical Care flag, this process doesn't apply.
This action provides the clinician with an invite prompt to invite the patient by phone number or QR code.
Frequently Asked Questions
How do you correct a situation where a family member was incorrectly invited and logged in instead of the patient?
Since an unintended person has already gained access, the immediate solution is to select "Deactivate Patient Access" in the patient details section, which invalidates all current session tokens and logs all users out. Once done, the patient's mobile number in their records should be updated. After that, a clinician can reactivate the patient visit, and all messaging/access will be routed to the patient (unless they share access with others themselves).
If a patient visit was deactivated because their phone number was defined as 999-999-9999, can that be reverted?
If a patient visit was automatically deactivated because their phone number was defined as 999-999-9999, this can be overridden if the patient is directly invited by a clinician via Vital Care Team.