Vital Care Team (Clinician App)
The staff-facing app for managing patients and alerts.
23 articles
- Vital Care Team OverviewWhat Vital Care Team is, what is in it, and where to start.
- Logging into Vital Care TeamAccessing Vital Care Team, your patient communication and care coordination
- The Visits ListHow to read and filter the Visits list, and how long a visit stays on it.
- End a Patient VisitHow to manually end a patient visit
- Patient InviteHow staff invite patients or family to the app.
- Direct MessagingHow to send a patient an SMS from Care Team, and why the option may be missing.
- Tasks and NotificationsHow patient requests reach staff, and what decides whether a request is available.
- Patient DetailsThe patient information staff can view.
- SettingsThe four Settings pages in Care Team and what each one controls.
- Long Wait Time TaggingHow Vital surfaces patients who are currently experiencing a long wait.
- Managing Tasks & Notifications in Care TeamHow Availability, Notifications and task assignment fit together, and where each is set.
- Availability Settings in Care TeamConfigure when patients can raise requests by Task Type and location, and review coverage history.
- Notification Settings in Care TeamControl which task notifications you receive by location and Task Type.
- Team Page in Care TeamAudit team notification status, Task Type subscriptions, and coverage across your facility.
- Working the Tasks Queue in Care TeamView, act on, assign, and complete patient requests from the Tasks queue.
- Reading the Overview DashboardHow to read the Overview, what each card measures, and what the badges mean.
- Understanding Engagement MetricsThe engagement funnel, what each stage measures, and how to read a drop-off.
- Reading Patient FeedbackWhere patient ratings appear, and how to find what moved a score.
- Understanding Visit StatusWhat every value in the Visits list Status column means.
- Troubleshooting Common Care Team IssuesThe problems that reach Vital Support most often, and the checks that resolve them.
- Reading Wait Time AnalyticsHow actual waits compare to the estimate shown to patients, and what to do when they diverge.
- Secure File UploadsHow to send a data file to the Vital team, and how to track it afterwards.
- User Roles in Vital Care TeamLearn which features each user role can access in Vital Care Team, from Management and Clinical roles to Registration, Support Services, and more.