This feature makes communicating with patients easier. Staff can send one-way SMS messages to patients who have successfully received a welcome SMS message (validated by AWS Pinpoint). Clicking the speech bubble underneath the patient's length of stay lets a clinician directly message the patient.
This functionality depends on "Provider Messaging" being enabled in your facility configuration, otherwise the chat bubble won't be visible.
The speech bubble in the patient list
When a user selects a patient to message, they're prompted to write a custom message or choose one of the template messages. Template messages are customized per facility. If staff believe the patient's phone number is incorrect, or want to resend the invite, they can update the number using the Patient Invite modal.
Frequently Asked Questions
Is it possible to use different template messages?
Yes, these are fully customizable, please speak to your customer success representative.
If I send a message or an invite to a patient via my personal device, is my phone number now shared with the patient?
No, this is sent through Vital to the patient, and your phone number is not visible to the patient.