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Service Requests

How patients request items from their care team.

Availability: Vital Emergency · Vital Inpatient

This feature allows the patient to inform their care team when they need something, such as water or pain medication. It's easier for the patient to make a request this way rather than trying to get the attention of a care team member.

Requests are directed to the appropriate staff member, allowing the care team to streamline their response. Each request option can be individually turned on or off depending on the patient's location, time of day, and staffing levels. Requests can also be assigned to different staff roles or groups.

There is a 10-minute timer on each submitted service request. This allows the patient to make multiple different service requests, for example, saying "I'm thirsty" and "I'm in pain", but prevents them from submitting the same request twice in that window.

Frequently Asked Questions

For which languages do you support service requests content?

  • We currently only support service requests content in English.

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