Settings in Vital Care Team holds up to four pages, depending on the roles held. Two of them are often confused. Availability governs what patients can do, and Notifications governs what reaches each staff member.

Open Settings from the left sidebar. On a phone, open it from More in the bar at the bottom of the screen.

Most Care Team roles can open Team and manage their own Notifications. Only the Management and Notifications Admin roles can change another staff member’s notifications or edit Availability. See User Roles in Vital Care Team.

Notifications appears only when the selected facility has Tasks turned on. Availability lists only facilities with Tasks turned on.

The four Settings pages

Controls when patients can raise each task type at each location, and explains why a request is unavailable. Task types run in Staffing, Scheduled, or Staffing & Scheduled mode. The page has three tabs: Operating Hours, History and Shared devices. Staff with the Management or Notifications Admin role can change it.

A task type in Staffing or Staffing & Scheduled mode is unavailable to patients when no staff member or shared device covers that location, even inside operating hours. The page flags Staffing & Scheduled task types in that state as Missing staff coverage. A Scheduled task type stays open to patients with no coverage, and the History tab marks those hours as a coverage gap. See Availability Settings in Care Team. The History tab records what changed and when, which matters when a request stopped being offered and nobody is sure why.

The Shared devices tab lists ward and unit phones that receive notifications for their locations, so they do not need to be saved on individual accounts. Shared devices are notified by text, and a reachable shared device counts toward staff coverage. See Manage Shared Devices for Ward and Unit Phones.

Each staff member sets their own preferences here: a master switch, a per-facility toggle, the locations they cover, and the task types they want.

Two cards sit above those. Push on this device turns on alerts in the browser or installed app on that device. Text messages sets when Vital also texts the mobile number on Profile: Only if push fails or Every alert.

A request notifies a staff member only when it matches both a selected location and a selected task type. Location and task type selections belong to the account rather than the device, so they apply everywhere that account is signed in. Push is turned on separately on each device. See Notification Settings in Care Team and Tasks and Notifications.

Displays the account details and preferences of the signed-in staff member. The roles held determine which sections and features are visible in Care Team.

Lists every team member with their roles, task notifications, last login and notification status, for auditing cover before a shift and for troubleshooting alerts afterwards. Most roles can view it. Only the Management and Notifications Admin roles can switch notifications on or off for other team members. Everyone else sees those switches as read-only. See Team Page in Care Team.