Getting Started
Navigate to app.vital.io. Your organization uses one of two login methods below. Pick yours and follow the steps.
Option 1: Single Sign-On (SSO)
Use your work credentials — same as email, VPN, and other organization apps.
Before you start: Confirm with your manager or IT that your account is provisioned in your identity provider (Okta, Entra ID, Ping, etc.).
Steps
Go to app.vital.io → Click Sign in with SSO
Sign in with your work credentials → You'll be redirected to your organization's identity provider login
Submit access request (first login only): Select your facilities and role, then click Submit Request
Wait for approval confirmation email → You'll get an email when approved (usually 2–4 hours). Vital reviews each request to verify your department and facilities, so this brief wait ensures the right access is set up for you.
Log back in → Go to app.vital.io → Sign in with SSO again
Option 2: Email Login (One-Time Password)
No SSO? Use email-based login instead.
Before you start: Confirm with your manager or IT that your account has been provisioned in Vital. You won't be able to log in with email if you haven't been set up yet.
Steps
Go to app.vital.io → Click Email Login → Enter your work email
Check your email → Look for "Your Vital Verification Code" email with an 8-digit code
⚠️ Your passcode expires after 5 minutes from the time of request, and can only be used once. Do not share this code
Enter the code → Go back to app and paste the code into the verification field
Picking Your Role
Select the one closest to your department.
Role | For |
Clinical | Nurses, physicians, charge nurses, nurse managers, clinical directors, APPs |
Registration | Front-desk staff, admissions coordinators, patient access reps |
Support Services | Housekeeping/EVS, transport, facilities, food services |
Patient Experience | PX managers, HCAHPS teams, patient advocates, service recovery staff |
Volunteer | Volunteer coordinators, volunteer services managers |
Analytics | Reporting analysts, data/BI teams, quality/PI staff |
Troubleshooting
No access form on first login?
Your account is still provisioning. Check with IT.
Approval is taking longer than expected?
Most approvals happen within 2–4 hours during business hours. If it's been longer than that, first check your spam or junk folder for the approval email. If it's still not there, reach out to your manager or IT team — they can confirm your request was received and follow up with the Vital team if needed.
Still can't access after approval?
Log out completely, then log back in to refresh your session.
Didn't get the verification code email?
Check spam. Click Resend for a new code. It expires in 5 minutes.
Code expired before I could use it?
Click Resend to get a new one.
How do I change my role or facilities?
Go to Settings once approved — you don't need to contact Vital.
Other issues?
For assistance with issues related to SSO, please contact your IT helpdesk. For Vital-specific issues, visit support.vital.io.
FAQs
Can I log in to more than one facility at a time?
Yes. Use the facility picker (upper left) to switch between facilities you have access to.
Can I request access to additional roles and facilities after I'm approved?
Yes. Contact your manager or IT team with the list of additional facilities or roles you need, and hey can submit a new access request for you.
If I'm logged in on my desktop and mobile device, does logging out of one log me out of both?
No. Desktop and mobile sessions are independent. You must log out of each device separately.
How long will I stay logged in?
You remain logged in for 14 days, or until you close your browser or reboot your device.