Getting Started
Navigate to app.vital.io. Enter the work email address in Email address and select Continue. Care Team then offers the sign-in methods set up for that address. When only one method is set up, Care Team opens it straight away.
The first sign-in screen, asking for a work email address
Organizations use one of two login methods below. Pick the one that applies and follow the steps.
Option 1: Single Sign-On (SSO)
Use the same work credentials as email, VPN, and other organization apps.
Before starting: Confirm with a manager or IT that the account is provisioned in the organization identity provider (Okta, Entra ID, Ping, etc.).
Steps
1. Enter the work email at app.vital.io → Select Continue, then Sign in with SSO if Care Team offers a choice
The sign-in choice, offering Sign in with SSO or Email Login for the address entered
2. Sign in with work credentials → Care Team redirects to the organization identity provider login
3. Submit an access request (first login only): Select the facilities and a role, then select Request Access
The access request form, for selecting facilities and a role on first login
The confirmation that appears once the access request is submitted
4. Wait for the approval email → An email arrives once the request is approved (usually 2–4 hours). Vital reviews each request to verify the department and facilities, so the right access is set up from the start.
The approval email a new user receives once access is granted
5. Log back in → Go to app.vital.io and sign in with SSO again
Option 2: Email Login (One-Time Password)
No SSO? Use email-based login instead.
Before starting: Confirm with a manager or IT that the account has been provisioned in Vital. Email login does not work for an account that has not been set up.
Steps
1. Enter the work email at app.vital.io → Select Continue, then Email Login if Care Team offers a choice
2. Check email → Look for the verification code email from Vital, with an 8-digit code
The verification code email from Vital, with the 8-digit code
The passcode expires 5 minutes after it is requested, and can only be used once. Do not share this code.
3. Enter the code → Go back to the app and paste the code into the verification field
The verification screen for entering the code
Picking Roles
An account can hold several roles, and its access combines everything those roles allow. Each request adds one role, so pick the role closest to the job first, then request others later from Settings › Profile. The form lists only roles the account does not already hold. See User Roles in Vital Care Team for what each role can see and do.
Role | Description |
Management | Full management access including settings |
Clinical | Clinical care team member |
Patient Experience | Patient experience and communications |
Support Services | Environmental and support services |
Notifications Admin | Administer other care team members' notification subscriptions |
Registration | Patient registration and check-in |
Incidental Findings | Incidental findings review and follow-up |
Volunteer | Volunteer with limited task access |
Analytics | Analytics and reporting access |
Data Analyst | Data analyst access for exporting data |
Troubleshooting
No access form on first login?
An address with no account, and no single sign-on set up for its domain, reaches a Need access? page. Email Vital Support from that page to request access. If single sign-on refuses the account, it is still provisioning, so check with IT.
Approval is taking longer than expected?
Most approvals happen within 2–4 hours during business hours. If it has been longer than that, first check the spam or junk folder for the approval email. If it is still not there, contact a manager or the IT team. They can confirm the request was received and follow up with the Vital team if needed.
Still cannot access after approval?
Log out completely, then log back in to refresh the session.
Did not get the verification code email?
Check spam. Click Resend for a new code. It expires in 5 minutes.
Code expired before I could use it?
Click Resend to get a new one.
How do I change my role or facilities?
Once approved, open Settings › Profile. Under Request Access, select the facilities or role needed, then select Submit Request. There is no need to contact Vital.
Other issues?
For assistance with issues related to SSO, contact the IT helpdesk. For Vital-specific issues, visit support.vital.io.
FAQs
Can I log in to more than one facility at a time?
Yes. Use the Facility picker at the top of each page to switch between the facilities the account can access.
Can I request access to additional roles and facilities after I am approved?
Yes. Open Settings › Profile, select the facilities or role under Request Access, then select Submit Request. While Vital reviews it, the request appears as Access Request Pending.
If I am logged in on my desktop and mobile device, does logging out of one log me out of both?
No. Desktop and mobile sessions are independent. Log out of each device separately.
How long will I stay logged in?
Staff stay signed in on that device until they log out or the session expires, for up to 14 days. Closing the browser or restarting the device does not sign them out.