Care Experience Products
Vital's patient- and clinician-facing apps that guide patients through their visit.
47 articles
Getting Started
How patients get into the app and what to expect.
Waiting Room & Visit Progress
What patients see while waiting to be seen.
- Visit OverviewHow the app guides patients through their visit steps.
- Wait Time and Treatment EstimatesHow Vital estimates and displays wait times.
- Busyness HistogramHow the busyness graph sets wait expectations, and what the Live indicator needs.
- Your ChecklistThe in-visit checklist that helps patients speed up their visit, and how it changes for children.
During Your Stay
Tools and info for patients while they're being cared for.
- Today's Care TimelineA step-by-step timeline of an inpatient stay.
- Your Care TeamHow the attending clinician is displayed to the patient, and where the name comes from.
- Maps and InfoWhere patients find facility information such as parking, food, visitor hours and maps.
- Service RequestsHow patients ask the care team for help from the app, and why a request may be unavailable.
- Share Visit ProgressHow a patient shares live visit progress with family, and exactly what the recipient sees.
- Confirm Your DetailsWhat patients are asked to confirm during a visit, and why it saves time at discharge.
Health Information & Education
Personalized education and lab results for patients.
After Your Visit
Discharge summaries and prescription savings after care.
Vital Care Team (Clinician App)
The staff-facing app for managing patients and alerts.
- Vital Care Team OverviewWhat Vital Care Team is, what is in it, and where to start.
- Logging into Vital Care TeamAccessing Vital Care Team, your patient communication and care coordination
- The Visits ListHow to read and filter the Visits list, and how long a visit stays on it.
- End a Patient VisitHow to manually end a patient visit
- Patient InviteHow staff invite patients or family to the app.
- Direct MessagingHow to send a patient an SMS from Care Team, and why the option may be missing.
- Tasks and NotificationsHow patient requests reach staff, and what decides whether a request is available.
- Patient DetailsThe patient information staff can view.
- SettingsThe four Settings pages in Care Team and what each one controls.
- Long Wait Time TaggingHow Vital surfaces patients who are currently experiencing a long wait.
- Managing Tasks & Notifications in Care TeamHow Availability, Notifications and task assignment fit together, and where each is set.
- Availability Settings in Care TeamConfigure when patients can raise requests by Task Type and location, and review coverage history.
- Notification Settings in Care TeamControl which task notifications you receive by location and Task Type.
- Team Page in Care TeamAudit team notification status, Task Type subscriptions, and coverage across your facility.
- Working the Tasks Queue in Care TeamView, act on, assign, and complete patient requests from the Tasks queue.
- Reading the Overview DashboardHow to read the Overview, what each card measures, and what the badges mean.
- Understanding Engagement MetricsThe engagement funnel, what each stage measures, and how to read a drop-off.
- Reading Patient FeedbackWhere patient ratings appear, and how to find what moved a score.
- Understanding Visit StatusWhat every value in the Visits list Status column means.
- Troubleshooting Common Care Team IssuesThe problems that reach Vital Support most often, and the checks that resolve them.
- Reading Wait Time AnalyticsHow actual waits compare to the estimate shown to patients, and what to do when they diverge.
- Secure File UploadsHow to send a data file to the Vital team, and how to track it afterwards.
- User Roles in Vital Care TeamLearn which features each user role can access in Vital Care Team, from Management and Clinical roles to Registration, Support Services, and more.
- Manage Shared Devices for Ward and Unit PhonesAdd ward and unit phones once per facility so they receive Care Team alerts without a staff member’s number.
- Set Up Care Team Alerts on Your DeviceTurn on web push alerts to get notified about Care Team tasks and requests on your computer or mobile device.
- Install Vital Care Team on Your PhoneInstall Vital on your phone to open Care Team outside of a browser.
- Add a Phone Number for SMS AlertsAdd a mobile phone number to receive Care Team alerts via SMS.
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