Care Experience Products
Vital's patient- and clinician-facing apps that guide patients through their visit.
44 articles
Getting Started
How patients get into the app and what to expect.
Waiting Room & Visit Progress
What patients see while waiting to be seen.
- Visit OverviewHow the app guides patients through their visit steps.
- Wait Time and Treatment EstimatesHow Vital estimates and displays wait times.
- Busyness HistogramHow the busyness graph sets wait expectations, and what the Live indicator needs.
- Task BarEngages waiting patients with tasks and education.
- Your ChecklistThe in-visit checklist that helps patients speed up their visit, and how it changes for children.
During Your Stay
Tools and info for patients while they're being cared for.
- Today's Care TimelineA step-by-step timeline of an inpatient stay.
- Your Care TeamHow the attending clinician is displayed to the patient, and where the name comes from.
- Maps and InfoWhere patients find facility information such as parking, food, visitor hours and maps.
- Service RequestsHow patients ask the care team for help from the app, and why a request may be unavailable.
- Share Visit ProgressHow a patient shares live visit progress with family, and exactly what the recipient sees.
- Confirm Your DetailsWhat patients are asked to confirm during a visit, and why it saves time at discharge.
Health Information & Education
Personalized education and lab results for patients.
After Your Visit
Discharge summaries and prescription savings after care.
Vital Care Team (Clinician App)
The staff-facing app for managing patients and alerts.
- Vital Care Team OverviewWhat Vital Care Team is, what is in it, and where to start.
- Logging into Vital Care TeamAccessing Vital Care Team, your patient communication and care coordination
- The Visits ListHow to read and filter the Visits list, and how long a visit stays on it.
- End a Patient VisitHow to manually end a patient visit
- Patient InviteHow staff invite patients or family to the app.
- Direct MessagingHow to send a patient an SMS from Care Team, and why the option may be missing.
- Tasks and NotificationsHow patient requests reach staff, and what decides whether a request is available.
- Patient DetailsThe patient information staff can view.
- SettingsThe four Settings pages in Care Team and what each one controls.
- Long Wait Time TaggingHow Vital surfaces patients who are currently experiencing a long wait.
- Managing Tasks & Notifications in Care TeamHow Availability, Notifications and task assignment fit together, and where each is set.
- Availability Settings in Care TeamConfigure when patients can raise requests by Task Type and location, and review coverage history.
- Notification Settings in Care TeamControl which task notifications you receive by location and Task Type.
- Team Page in Care TeamAudit team notification status, Task Type subscriptions, and coverage across your facility.
- Working the Tasks Queue in Care TeamView, act on, assign, and complete patient requests from the Tasks queue.
- Reading the Overview DashboardHow to read the Overview, what each card measures, and what the badges mean.
- Understanding Engagement MetricsThe engagement funnel, what each stage measures, and how to read a drop-off.
- Reading Patient FeedbackWhere patient ratings appear, and how to find what moved a score.
- Understanding Visit StatusWhat every value in the Visits list Status column means.
- Troubleshooting Common Care Team IssuesThe problems that reach Vital Support most often, and the checks that resolve them.
- Reading Wait Time AnalyticsHow actual waits compare to the estimate shown to patients, and what to do when they diverge.
- Secure File UploadsHow to send a data file to the Vital team, and how to track it afterwards.
- User Roles in Vital Care TeamLearn which features each user role can access in Vital Care Team, from Management and Clinical roles to Registration, Support Services, and more.
Vital Guard
AI that flags incidental radiology findings for follow-up.