Availability: Vital Emergency · Vital Inpatient
Registration details are often wrong or incomplete, and the patient is the fastest person to fix them. During the visit, the app asks patients to confirm their primary care doctor, their contact details and their insurance, and to confirm an email address for their visit summary.
What is confirmed
Prompt | What the patient does |
Is this your Primary Care Doctor? | Confirms or corrects the doctor on record, which keeps follow-up care continuous |
Are your contact details correct? | Checks phone and address so discharge paperwork and follow-ups reach them |
Is your insurance information correct? | Confirms payer and plan, avoiding billing problems after the visit |
Confirm your email | Sets where the visit summary and next steps are sent |
Where the facility has no primary care doctor on file, the app offers to help the patient find one, and can share the visit summary with follow-up doctors if the patient chooses.
Why it matters
The checklist puts it plainly: "Save up to 15 min later by confirming your details now". Corrections made during the wait do not have to be made at discharge, when both patient and staff want to be finished.
Frequently asked questions
What happens after the patient confirms?
The app thanks them and asks them to speak with staff before the end of the visit if anything still needs changing. Confirmations are visible to staff in Care Team.
Is the email address used for anything else?
Only for visit-related communication. The app states this when it asks, and notes that email encryption cannot be guaranteed, so the summary is written with that in mind.