Availability: Vital Emergency
Your Checklist gives patients a short list of things they can do during the wait that make the visit faster or smoother. It appears on the visit page in Vital Emergency, and each card explains why the step helps, so patients act on it rather than ignore it.
The Your Checklist button on the visit page
What the checklist asks
Cards are practical and specific, and several quote the time they can save. Examples from the app:
"An early urine sample could save you 30+ minutes"
"Having a list of your medications ready could save you 15+ minutes"
"Planning your ride home could save you 15+ minutes"
"Save up to 15 min later by confirming your details now"
Other cards ask the patient to confirm their primary care doctor, contact details and insurance, to rate their experience, to recognize a member of the care team, and to let staff know before leaving, since "Leaving the ER could increase your risk of a serious health event".
Opening the checklist
The Your Checklist button appears at the bottom of the visit page once at least one card applies to the patient. A red count displays how many cards the patient has not answered yet. The line under the title cycles through their names, for example Need a ride home?
Selecting the button opens the cards one at a time. The patient moves between them with the arrows or the dots below the card.
Answering a card
A card the patient has not answered yet carries a NEW ribbon. Answering it removes the ribbon and lowers the count on the button. How a card is answered depends on its type:
Confirmation cards: Yes or No, with Undo to change the answer.
Tips and videos: Is this helpful?, with a thumbs up or thumbs down.
Feedback cards: Submit feedback.
Answers are saved in the browser on the patient's device, so the cards appear unanswered again on another device. The answer to the insurance card is also sent to Vital.
Confirming details
Confirmation cards display what the facility has on file and ask the patient to confirm it (see Confirm Your Details):
Contact details appear when the facility has the patient's address.
Insurance appears when insurance is on file, once triage and assessment are complete.
Primary care doctor appears where the facility uses it. When no doctor is on file, the card offers help finding one instead.
If the patient answers No, the card asks them to tell the registration team so the record can be updated. Some facilities do not use the contact and insurance cards.
The contact details card
Adults and children
The tips change with the patient and the stage of the visit. When the visit is for a child, cards address the parent or carer directly, for example "Speak up for your child's needs" and "Stay calm, your child watches you", and ask that calls be ended when staff arrive so the child has the team's full attention.
Each tip appears at the stage of the visit where it helps:
Adults during triage: an early urine sample.
Adults during triage and assessment: telling staff before leaving the ER, and having a list of medications ready.
Adults at disposition or discharge: planning the ride home.
Children during triage and assessment: five tips for the parent or carer.
A tip about having a medication list ready
Videos
Where the facility offers educational videos, the checklist includes up to three videos chosen for the visit. They appear once triage is complete. Procedure videos come first, then diagnosis, symptom and health management videos. Selecting a video opens it in the Learn tab.
A video card in the checklist
Feedback cards
Rate your experience in the ER appears after assessment and before the patient receives an outcome, where the facility uses the Vital experience survey. Submit feedback opens the survey in the app.
Recognize a care team member appears once the visit reaches its outcome, where the facility has a staff recognition link. It names the attending clinician when the hospital record carries one (see Your Care Team). Submit feedback opens the facility's recognition page.
The care team recognition card
Why it matters
Each card removes a delay the care team would otherwise absorb: a sample not yet produced, a medication list assembled from memory, or a ride arranged only at discharge. The checklist moves that work into the wait, where the patient has time for it.