The Visits list is the main working view in Vital Care Team. It carries every patient currently in the facility's care, with where they are, how long they have been there, and whether Vital has reached them.

The Visits list on a computer

A small number of facilities are still on the earlier Visits list, where some filters, column names, and row controls differ.

On a computer, select Visits in the left sidebar. On a phone or tablet, select Visits in the navigation bar at the bottom of the screen.

The list covers one facility at a time. Use the Facility picker to switch between the facilities the account has access to.

The same list on a phone, with navigation at the bottom of the screen

Five controls sit above the list: Facility, Location, Status, Tags, and Sort by. On a phone these stack vertically above the first patient.

Location narrows the list to a unit, and is the filter most often left set from a previous shift. Status separates active visits from ended ones. Tags surfaces patients by wait status or login state.

Use Sort by to order the list by Length of Stay, Patient, Location or Status, and select the same option again to reverse the order. Sorting applies to the whole filtered list rather than the visible portion, so a narrow Location filter can make a sort appear to do nothing.

The list displays up to 500 patients at a time. Select More at the bottom to load the rest.

The settings button beside the Visits heading sets the Preferred location, either Current or Assigned. The Location column, the Location sort and the Location filter all follow this choice.

Reason for visit is sensitive. It appears only for the Management, Clinical and Registration roles, and is blank in the Patient column for everyone else. See User Roles in Vital Care Team.

Tags mark patients who need attention without requiring anyone to read every row. Long Wait Time Tagging covers how the wait thresholds are set.

Emergency visits are kept from when they started, not from when they ended. A discharged emergency patient therefore remains visible for a period, which is deliberate: the work of a visit often continues after discharge.

A visit ended manually by the care team behaves differently by type. An emergency visit stays visible until 36 hours after its start. An inpatient or direct-admit visit leaves the list immediately.

Visits arrive from the hospital feed and are never entered by hand. The list refreshes on its own as admissions, transfers and discharges arrive, so it reflects the hospital record rather than a separate copy of it. A visit with no patient name on record does not appear.

Is there a delay between Care Team and the EHR trackboard?

The list updates as the feed delivers changes, so the two should agree within moments. A patient visible on the trackboard and absent here has usually not had their location delivered yet.

Can patients from several facilities appear in one list?

No. The list covers a single facility, and the Facility picker switches between them.

A patient is not appearing. What should be checked first?

The Location filter, before anything else. A patient assigned to another unit will not appear while that filter is set.

How is a patient removed from the list?

Patients are not removed by hand. An ended visit drops off on the schedule above, and a visit can be marked as ended early when a patient has clearly left and the hospital record has not caught up.