Mark a visit as ended when a patient is discharged or leaves before the EHR records the outcome. This removes the visit from your active list and keeps your patient census current.
Step 1
Open the visit details and click End Visit.
Step 2
In the confirmation dialog, add a reason if you would like, then click End Visit to confirm.
Step 3
The visit moves out of your active list right away and displays a Manually Ended status in the patient list.
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Important to note
Ending a visit removes it from your Care Team view. It does not stop the patient from receiving text messages or using the app. To stop patient communications, open the visit details and click Deactivate Patient Access.
Frequently asked questions
The patient left but I do not see a discharge note in the EHR. Can I end the visit?
Yes, that is exactly what this is for. Mark the visit as ended in Vital while you wait for the EHR to catch up. You can also end a visit any time you need to update your census immediately.
I ended a visit but the patient is still getting text messages. Why?
Ending a visit and stopping communications are separate actions. Ending only removes the visit from your Care Team view. To stop messages, open the visit details and click Deactivate Patient Access.
What if the patient's outcome never displays up in the EHR?
Contact Vital Support with the patient name and visit ID, and we can set the outcome manually.
Can I undo ending a visit?
Yes. Contact Vital Support with the patient name and visit ID.
I accidentally deactivated patient access. How do I fix it?
You can reactivate the patient yourself. A red circle next to the patient's name in the patient list means their access is deactivated. Either click the Invite icon to the right of their row, or open the visit details and click Reactivate, then resend the invite.
Can I see which visits were manually ended?
Yes. Those visits show a Manually Ended status in the patient list.