Mark a visit as ended when a patient is discharged or leaves before the EHR records the outcome. This removes the visit from the active list and keeps the patient census current.
End Visit is not available at every facility, and it requires a role that is allowed to end visits.
Step 1
Open the visit details and click End Visit.
The End Visit button in the visit details
Step 2
In the Confirm End Visit dialog, add a Reason if needed, then click End Visit to confirm.
The Confirm End Visit dialog
Step 3
An emergency visit displays a Manually Ended status in the patient list until 36 hours after the visit started. An inpatient or direct-admit visit leaves the list right away.
A Manually Ended visit in the patient list
Important to note
Ending a visit changes the Care Team view only. It does not change the hospital EHR, and it does not stop the patient from receiving text messages or using the app. To stop patient communications, open the visit details and click Deactivate Patient Access.
Frequently asked questions
The patient left but there is no discharge note in the EHR. Can the visit be ended?
Yes, that is exactly what this is for. Mark the visit as ended in Vital while the EHR catches up. A visit can also be ended any time the census needs updating immediately.
A visit was ended but the patient is still getting text messages. Why?
Ending a visit and stopping communications are separate actions. Ending only changes the Care Team view. To stop messages, open the visit details and click Deactivate Patient Access.
What if the patient's outcome never appears in the EHR?
Contact Vital Support with the patient name and visit ID, and Vital can set the outcome manually.
Can ending a visit be undone?
Ending a visit cannot be undone in Care Team. If a visit was ended by mistake, contact Vital support. See Contacting Support.
Patient access was deactivated by accident. How is it fixed?
Staff can reactivate the patient directly. A red circle next to the patient's name in the patient list means their access is deactivated. Either select Invite in the row's Actions menu, or open the visit details and click Reactivate, then resend the invite.
Can staff see which visits were manually ended?
Yes, for emergency visits. They display a Manually Ended status in the patient list until 36 hours after the visit started. Inpatient and direct-admit visits leave the list when ended.