When you come across an issue or have a question about how the apps work, Vital Support is available to help. Contact the Support team directly from within the Vital Care Team application, or by email if the app is unavailable.
Directly From Care Team
Click đ Help in the left sidebar.
A chat window opens on the right side of the screen, giving you direct access to the Support team and Help Center articles:
Select Chat with us to connect with the Support team, or use Search for help to browse Help Center articles.
Report an Issue for a Patient
To submit a bug report related to a specific patient visit, open the patient's details page and click Report Issue:
Reporting from the patient details page automatically attaches the Vital Visit ID to your report. For more information, see Report an Issue on behalf of a Patient.
Outside of Care Team
If Care Team is unavailable, email support@vital.io. Include the following in your first message to help Vital Support resolve your request without back-and-forth:
Your facility name and role
A description of the issue or question
Any relevant Vital Visit IDs
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