Vital Care Team is the clinician-facing app for hospital staff. It is separate from the patient-facing apps (Vital Emergency, Vital Inpatient and Vital Urgent Care), and it is where staff see who is in the department, what patients have asked for, and how the department is performing.
Its purpose is to reduce coordination. Patient requests are routed to the right staff member based on the task types and locations each staff member has chosen to cover, and on any shared ward or unit phones set up for those locations, so a request reaches someone who can act on it without being passed around first.
What is in the app
The main navigation on a computer
Area | Use it for |
Overview | A summary of engagement, patient feedback and Google reviews for the selected facilities |
Visits | The live list of patients currently in the facility's care |
Tasks | Patient requests as they arrive, and who has picked each one up |
Analytics | Engagement, patient feedback, tasks and wait times over a period |
Data | Detailed tables behind the analytics, and file sharing with the Vital team |
Incidentals | Incidental findings to review and follow up with patients |
Settings | Availability, notifications, profile and team coverage |
Not every area appears for every account. Visibility follows the roles granted to the account, so a colleague may see sections that another does not.
The Overview dashboard, with the five engagement metric cards
Where to start
New staff usually need three things in order: logging in, finding a patient, and setting up notifications so requests actually arrive. The articles in this section cover each of those, along with the analytics pages for anyone tracking how a department is performing.
Care Team runs in a browser on a computer and on a phone or tablet. The layout adapts: a sidebar on a computer, and a bar at the bottom of the screen on a phone. On a phone, the bar holds Tasks, Visits and Overview, and More opens every other area. The features are the same in both.
Start with Logging into Vital Care Team, then see User Roles in Vital Care Team for what each role can see and do. For day-to-day work, see The Visits List, Direct Messaging, Tasks and Notifications, Patient Details and Settings.