Vital Care Team is the clinician-facing app for hospital staff. It is separate from the patient-facing apps (Vital Emergency, Vital Inpatient and Vital Urgent Care), and it is where staff see who is in the department, what patients have asked for, and how the department is performing.
Its purpose is to reduce coordination. Patient requests are routed to the right staff member based on the type of request, the roles held by team members, and the locations each person covers, so a request reaches someone who can act on it without being passed around first.
What is in the app
The main navigation on a computer
Area | Use it for |
Visits | The live list of patients currently in the facility's care |
Tasks | Patient requests as they arrive, and who has picked each one up |
Analytics | Engagement, patient feedback and wait times over a period |
Data | Detailed tables behind the analytics, and file sharing with the Vital team |
Settings | Availability, notifications, profile and team coverage |
Not every area appears for every account. Visibility follows the roles granted to the account, so a colleague may see sections that another does not.
Where to start
New staff usually need three things in order: signing in, finding a patient, and setting up notifications so requests actually arrive. The articles in this section cover each of those, along with the analytics pages for anyone tracking how a department is performing.
Care Team runs in a browser on a computer and on a phone or tablet. The layout adapts: a sidebar on a computer, a navigation bar at the bottom of the screen on a phone. The features are the same in both.