The Team page gives a full view of every team member’s notification configuration: who is on, what they are covering, and where gaps may exist. Use it to audit coverage before a shift, troubleshoot alert issues, and confirm the team is set up correctly.
⚠️ Most Care Team roles can view the Team page. Only the Management and Notifications Admin roles can turn another member’s notifications on or off. See User Roles in Vital Care Team.
A guided tour for monitoring coverage and auditing the team is available directly in Care Team.
What the Team Page Displays
Each row represents one staff member and displays:
Name: name, email, and phone number
Role: assigned roles (Clinical, Management, Support Services, etc.)
Task Notifications: chips displaying each Task Type subscribed to, with a number indicating how many locations are covered for that type
Last Login: the date they last signed into Vital Care Team
Notifications: whether notifications are currently On or Off
Notifications read On only when the switch is on and the member has at least one location and one Task Type selected. The switch stays disabled until both are chosen. Roles that never receive task notifications, such as Incidental Findings, display a dash instead of a switch.
The Team page, listing each member with roles, task notifications, last login and notification status
Shared devices, such as ward or unit phones, also count as coverage. They are managed under Settings › Availability › Shared devices. See Manage Shared Devices for Ward and Unit Phones.
Reading Task Notification Chips
Each Task Type chip displays the Task Type name and a location count. Click a chip to see the locations it covers.
A chip with a number: the staff member is actively subscribed and covering that many locations. They receive alerts for requests matching both that Task Type and their selected locations.
A chip with no number: the staff member is subscribed to that Task Type but has no locations selected, and the row reads No locations selected. They are not providing active coverage and do not receive alerts. Direct them to Settings › Notifications to select at least one location.
No task types selected: the staff member has locations but no Task Types. They do not receive alerts either.
Task Type chips without a location count, with the No locations selected hint
Filtering the Team Page
Use the controls at the top to narrow the view:
Facility: filter to a specific facility
Find a team member: search by name, email, phone number, or role
Role: filter by staff role to see all Clinical, Management, or Support Services staff
Notifications: filter to staff whose notifications are Enabled or Disabled
The Team page filtered by role and notification status
Common Uses
Confirming coverage before a shift.
Filter by Notifications: Enabled to see who is currently active. Check Task Notification chips to confirm the right Task Types and locations are covered. Any No locations selected hint means that staff member is not providing coverage despite being subscribed.
Troubleshooting a staff member not receiving alerts.
Find the staff member on the Team page and check: Is their Notifications switch On? Do their chips display the expected Task Types? Does each chip carry a location count? If any of these are off, direct them to Settings › Notifications. If everything looks right, ask them to check Push on this device and the Text messages setting there.
Identifying coverage gaps across the team.
Scan the Task Notifications column for chips without a number, missing-selection hints, or staff members with no chips at all. Then open Settings › Availability › Operating Hours and turn on the Missing staff coverage filter. It lists Staffing & Scheduled Task Types that are inside their hours with no staff member or shared device covering them. A Scheduled Task Type with nobody subscribed is not listed there. The History tab marks those hours as Coverage gap.
Shared devices count as cover too. Check Settings › Availability › Shared devices before treating a location as uncovered. A device counts as cover only while it is enabled and Keeps patient requests open is on.
FAQs
A staff member does not appear on the Team page.
They may not yet have been added to the facility. Contact Vital support to add or reassign team members.
A staff member’s switch cannot be turned on.
They have not selected both a location and a Task Type in Settings › Notifications. The row displays which one is missing. Direct them to complete their notification setup.
The location count on a chip is lower than expected.
The staff member may have deselected one or more locations. Direct them to Settings › Notifications to review and update their selections.