The Team page gives managers and administrators a full view of every team member's notification configuration: who is on, what they are covering, and where gaps may exist. Use it to audit coverage before a shift, troubleshoot alert issues, and confirm the team is set up correctly.
⚠️ The Team page is visible to Care Team members with a Management or Notification Admin role only.
What the Team Page Shows
Each row represents one staff member and displays:
Name: name, email, and phone number
Role: assigned role (Clinician, Management, Support Services, etc.)
Task Notifications: chips showing each Task Type subscribed to, with a number indicating how many locations are covered for that type
Last Login: the date they last signed into Vital Care Team
Notifications: whether the master notifications switch is currently On or Off
Reading Task Notification Chips
Each Task Type chip shows the Task Type name and a location count.
A number greater than 0: the staff member is actively subscribed and covering that many locations. They will receive alerts for requests matching both that Task Type and their selected locations.
A 0 on a chip: the staff member is subscribed to that Task Type but has no locations selected. They are not providing active coverage and will not receive alerts. Direct them to Settings › Notifications to select at least one location.
Filtering the Team Page
Use the filters at the top to narrow the view:
Facility: filter to a specific facility
Role: filter by staff role to see all Clinicians, Management, or Support Services staff
Notifications: filter to show only staff with notifications On or Off
Common Uses
Confirming coverage before a shift.
Filter by Notifications: On to see who is currently active. Check Task Notification chips to confirm the right Task Types and locations are covered. Any chip showing 0 means that staff member is not providing coverage for that Task Type despite being subscribed.
Troubleshooting a staff member not receiving alerts.
Find the staff member on the Team page and check: Is their Notifications toggle On? Do their chips show the expected Task Types? Does each chip show a location count greater than 0? If any of these are off, direct them to Settings › Notifications.
Identifying coverage gaps across the team.
Scan the Task Notifications column for chips with a 0 or staff members with no chips at all. Cross-reference with the Missing staff coverage filter in Settings › Tasks › Operating Hours to see which Task Type and location combinations are affected.
FAQs
A staff member does not appear on the Team page.
They may not yet have been added to the facility. Contact Vital support to add or reassign team members.
A staff member's notifications are On but they have no Task Type chips.
They have the master switch on but have not selected any locations or Task Types in Settings › Notifications. Direct them to complete their notification setup.
The location count on a chip is lower than expected.
The staff member may have deselected one or more locations. Direct them to Settings › Notifications to review and update their selections.