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Press Release

Vital Surpasses 1,000,000 Users with AI-Powered Care Experience Technology

July 12th, 2023

Over 100 Hospitals Use Vital’s Total Experience Management Applications To Deliver More Personalized, Understandable, Accessible, and Relevant Care Experiences

CLAYMONT, DELAWARE — Vital, a leading artificial intelligence (AI)-driven digital health company proven to improve the patient experience, today announced it has reached a significant milestone by surpassing one million users with its innovative technology solutions designed to enhance the patient experience within and beyond the hospital. This achievement is a testament to Vital’s commitment to provide more control, clarity, and predictability in care through a combination of cutting-edge AI and consumer-friendly interfaces that are simple and easy to use.

“For patients and their loved ones, the health care system can often be difficult to navigate, stressful, and frustrating,” said Aaron Patzer, co-founder and CEO at Vital and former founder of the world’s top personal finance app “The Vital team is determined to make experiences easier for patients, care teams, and health consumers by unleashing simpler ways to navigate and engage with care. By transforming complex, fragmented health care data into simple, beautiful digital experiences, we’ve been able to achieve the type of growth and impact I’ve dreamed of since we founded Vital in 2019. Moving forward, Vital will continue to push boundaries, innovate rapidly, and lead the way in transforming the patient experience for millions more.”

Currently, Vital’s ERAdvisor and CareAdvisor solutions make it easier for health care providers and health systems to engage and communicate with patients during emergency department (ED) and inpatient visits. The company’s intuitive and efficient software helps people within and beyond the hospital set expectations, complete goals and tasks, request service, receive and understand their status, share progress with loved ones, deliver feedback, and make decisions both in and out of the hospital. By making its software simple, patients use Vital solutions much higher than industry average – over 57% of patients who arrive at a Vital customer’s emergency department use the ERAdvisor solution, a rate five times higher than competing solutions.

According to the Centers for Disease Control and Prevention (CDC), EDs nationwide have more than 131 million visits annually. Of those, 18.6 million ED visits lead to a hospital admission. Given this volume, Vital is poised to improve the patient experience for millions more. Earlier this year, Vital announced a successful Series B funding round, raising $24.7 million to accelerate the company’s growth and expansion when many other digital health companies struggled for funding with investors predicting valuations for Series A and B funding down by 20-40%. Vital’s total fundraising is over $40 million.

Since the beginning of 2023, Vital has successfully partnered with several new hospitals while launching significant new capabilities including AI-powered patient education videos, Experience Management, and Lab Results.

“Vital is thrilled with the traction we have achieved to date transforming many aspects of the patient experience for over a million users and helping reduce contributors to care team burnout,” said Justin Schrager, MD, co-founder and chief medical officer of Vital. “Despite the impressive growth, we still have an aggressive vision we’re looking to achieve over the coming years. Our commitment to enable the most vital points in care is as strong as ever, and we have exciting plans to bring even more value to our users, clients, and patients around the world.”

About Vital

Vital is redefining patient experience with software that gives more control, clarity, and predictability to emergency department visits and hospital stays. Using advanced artificial intelligence (AI), Vital transforms complex health record data into easy-to-use, personalized interfaces that inform and engage over one million patients per year – no downloads or passwords required. With Vital, patients can better understand progress toward discharge, request service and comfort items, set goals, view labs, share health status with family, book follow-up care, and much more. Over 100 hospitals use Vital to improve patient satisfaction, drive growth and patient loyalty, achieve better clinical outcomes, and reduce workload for care teams.

Founded by creator Aaron Patzer (@apatzer) and Emergency Physician Dr. Justin Schrager, Vital is a HIPAA-compliant cloud-based experience layer that integrates with any electronic health record system. For more information, please visit or follow us on LinkedIn or Twitter.


Media Rita Murphy / Jessy Green SVM PR:

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