ED Visits
65,000
Left Without Being Seen
$560
3%
20%
60%
Follow-Up Care from ED
$125
$450
8%
3%
40%
$952,640
Incremental Net Revenue
$113,750
Annual Cost*
7.37x
Vital Emergency ROI Calculator
For many hospitals, the emergency department (ED) holds some of the biggest missed opportunities for growth, retention, and outcomes. On average, 50% of inpatient admissions come from the ED1, while over 30% of ED patients are referred for follow-up care2. Meanwhile, increasing wait times are resulting in patients leaving the ED before they're treated.
Vital's AI-powered patient experiences can help capture those missed opportunities. See what your return on investment would be with Vital Emergency by moving the sliders. The benchmark setting for each is based on reimbursement averages and feedback from Vital clients at 100+ hospitals nationwide.
*Annual cost does not include year one implementation fees and assumes one facility and EHR instance.
Slider Descriptions
Average Contribution Margin for ED Visit
The average contribution margin for an ED visit is the difference between revenue generated by treating a patient and variable costs associated with that care. Margins vary widely by individual ED and are based upon many factors such as location and reimbursement rates. Adjust the slider to reflect the facility's contribution margin. rate.
Current Left-Without-Being-Seen (LWBS) Rate
Left-Without-Being-Seen (LWBS) measures the percentage of patients who arrive at a healthcare facility but leave before receiving medical evaluation or treatment. LWBS Rate = (number of patients who left without being seen / total number of patients who arrived) x 100. Adjust the slider to reflect the facility's LWBS rate.
Projected Rate of Reduction in LWBS
A variety of factors contribute to the reduction rate, including a facility's initial benchmark. Vital clients using Vital Emergency have reported LWBS reduction of between 15-60%. The calculator's benchmark is 20% based on client metrics. Adjust the rate to view impact to incremental net revenue and ROI.
Projected LWBS Reduction Attributed to Vital
The projected LWBS reduction is the change in LWBS credited to Vital. The calculator's benchmark is 60%. Adjust the rate to view impact to incremental net revenue and ROI.
Average Primary Care Reimbursement Revenue Per Visit
Primary care reimbursement revenue can range from $100 to $200 (or more) per visit. The calculator's benchmark is $125. Adjust the slider to the facility's average reimbursement.
Average Specialist Reimbursement Revenue Per Visit
Specialist reimbursement revenue can range from $200 to $600 (or more) per visit. The calculator's benchmark is $450. Adjust the slider to the facility's average reimbursement.
Incremental Increase of ED Visits with Referral to PCP (scheduled)
The percentage increase in patients scheduling ED follow-up visits with an in-network PCP. The calculator's benchmark is 8% based on client metrics.
Incremental Increase of ED Visits with Referral to Specialist (scheduled)
The percentage increase in patients scheduling ED follow-up visits with an in-network specialist. The calculator's benchmark is 8% based on client metrics.
Projected Downstream Referral Attributed to Vital
The projected downstream referral is the change in referral revenue metrics credited to Vital. A variety of factors contribute to the attribution rate (e.g. reduction in LWBS, high app utilization, and number of patients who follow Vital Emergency links to schedule follow up care). On average, 21% of Vital Emergency users click links to schedule in-network follow up care. The calculator's benchmark is 40% based on client metrics.
This calculator is meant to help visualize potential return on investment with Vital and is not a guarantee of results.
- The Evolving Role of Emergency Departments in the United States. Morganti, et al. Rand Corporation. 2013.
- Characteristics of Emergency Department Patient Visits Referred for Follow-Up Medical Care After Discharge, National Hospital Ambulatory Medicare Care Survey—United States, 2018. Adekoya, et al. Health Services Research and Managerial Epidemiology. 2022.