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Press Release

Vital Releases Doctor-to-Patient Translator That Uses AI and LLMs to Transform Medical Jargon Into Simple, Accurate Content for Patients

August 8th, 2023

Vital Releases Doctor-to-Patient Translator That Uses AI and LLMs to Transform Medical Jargon Into Simple, Accurate Content for Patients

Innovative new capability translates complex doctor's notes, radiologist reads, discharge summaries, test results and more into a 5th-grade reading level

CLAYMONT, DELAWARE — Vital, a leading artificial intelligence (AI)-driven digital health company, today announced the launch of its AI-powered Doctor-to-Patient Translator, designed to transform highly technical medical terminology into plain language that any patient can understand. Using the latest Large Language Models (LLMs) and Natural Language Processing (NLP), Vital's HIPAA-compliant Doctor-to-Patient Translator creates 5th-grade reading-level explanations of lab and imaging results, doctor notes, discharge summaries and patient instructions, and other important medical information.

“While the 21st Century Cures Act requires all providers to release medical notes to patients, they can seem like a foreign language,” said Aaron Patzer, co-founder and CEO at Vital. “In medical notes, it's not a ‘nosebleed’, it's ‘epistaxis’, not a ‘stroke’ but a ‘cerebral infarction’. Instead of writing ‘don't eat before surgery’ doctors use the abbreviation ‘NPO’. For people who aren't medically trained, misunderstanding medical jargon can result in unnecessary stress and poor health outcomes. We built the Doctor-to-Patient Translator to inform and empower patients for their health and to enhance the medical decision-making process between patients and their care providers.”

Unveiled at the Ai4 Conference in Las Vegas on August 8, the Doctor-to-Patient Translator brings several unique benefits to those seeking and delivering health care. For patients, the Translator serves as a vital resource for understanding and acting upon their own health, making for a calmer and clearer care experience. For providers, the Translator increases access by elevating the level of health literacy for patients and other care team members - resulting in reduced workload, less time explaining diagnoses and treatments, and a reduced risk of miscommunication. For hospitals and health systems, the Translator reduces the likelihood of adverse clinical events by involving the patient in their care plan and focusing their attention on high-impact interventions (such as medication compliance and follow-up adherence).

The Doctor-to-Patient Translator tool is available to hospitals and health systems nationwide that use Vital's ERAdvisor and CareAdvisor applications – modern patient experience platforms used by over one million people per year. In addition, the Doctor-to-Patient Translator is free to the public and available today at The Translator is accessible from any browser, requires no downloads or registration, and is secure through Microsoft's reliable HIPAA- & HITRUST-compliant cloud.

Significant rigor was taken in assessing the quality and safety of the Doctor-to-Patient translations. As of July 2023, a panel of internal and external physicians studied nearly two thousand Doctor-to-Patient Translator outputs from real-world medical notes, finding that 99.4% of the translations were safe (will not lead to patient harm). Only 0.6% were marked as unsafe, in that they contained inaccurate information or were missing key information from the summary that could potentially cause patient harm. This outcome is reassuring and substantially safer than the average rate of doctor-patient miscommunication – which were identified in nearly half of medical malpractice claims in a recent study in the Journal of Patient Satisfaction.

“As a practicing physician, I use specific and detailed medical terminology in my notes to communicate with my colleagues. This language was never intended to be used by my patients. I have seen firsthand how misinterpretations of the information in medical notes can cause confusion and distress for my patients,” said Justin Schrager, MD, chief medical officer at Vital. “Even when information is explained several times, it can often fade from memory swiftly. This is particularly true when patients are fatigued or really not feeling well. Truly engaging patients in their care is achieved by ensuring they have a clear understanding of their condition and treatment plan. The Doctor-to-Patient Translator is harnessing advanced AI in ways that can really help patients understand and act on information more meaningfully.”

“The Doctor-to-Patient Translator has enormous potential to benefit patients, their loved ones, and their care teams,” said Kim Kilby, MD, MPH, FAAFP, a participant of the physician review panel that reviewed the quality and accuracy of the translated medical notes. “Empowering patients to better understand their health is a key component of a good clinical outcome. Comprehension also allows the care team to become a more trusted and reliable partner in a patient's care.”

About Vital

Vital is redefining patient experience with software that gives more control, clarity, and predictability to emergency department visits and hospital stays. Using advanced artificial intelligence (AI), Vital transforms complex health record data into easy-to-use, personalized interfaces that inform and engage over one million patients per year – no downloads or passwords required. With Vital, patients can better understand progress toward discharge, request service and comfort items, set goals, view labs, share health status with family, book follow-up care, and much more. Over 100 hospitals use Vital to improve patient satisfaction, drive growth and patient loyalty, achieve better clinical outcomes, and reduce workload for care teams.

Founded by creator Aaron Patzer (@apatzer) and Emergency Physician Dr. Justin Schrager, Vital is a HIPAA-compliant cloud-based experience layer that integrates with any electronic health record system. For more information, please visit or follow us on LinkedIn or Twitter.


Media Jessy Green SVM PR:

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