Vital's Experience Management Tool Empowers Patients to Provide Real-Time Feedback

Flag concerns and recognize great care, instantly!

Improve the patient care experience

Beyond viewing personalized visit information such as wait times, status of test results, discharge information, and more, patients can now use Vital to complete:

  • Patient surveys
  • Staff recognition
  • Service recovery

The result is a more efficient way to manage the care experience and improve patient satisfaction scores.

Client outcomes

  • Overwhelmingly positive feedback
    Providers felt it helped give them a helpful heads-up on patient complaints and that they were able to intervene before patients left the ED.
  • Google reviews improved 2.7 to 4.7 in 6 months!
    “Vital's Experience Management tool has already had a positive impact on our Google ratings, and we only implemented it a few weeks ago” said Jess Allen, Director, Emergency Services at Chandler Regional Medical Center. “It's extremely rare to see that type of immediate ROI”.

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