Improve the patient care experience
Beyond viewing personalized visit information such as wait times, status of test results, discharge information, and more, patients can now use Vital to complete:
- Patient surveys
- Staff recognition
- Service recovery
The result is a more efficient way to manage the care experience and improve patient satisfaction scores.
- Overwhelmingly positive feedback
Providers felt it helped give them a helpful heads-up on patient complaints and that they were able to intervene before patients left the ED.
- Google reviews improved 2.7 to 4.7 in 6 months!
“Vital's Experience Management tool has already had a positive impact on our Google ratings, and we only implemented it a few weeks ago” said Jess Allen, Director, Emergency Services at Chandler Regional Medical Center. “It's extremely rare to see that type of immediate ROI”.