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PX Investment Delivers 18X Downstream Return

Hospital Finances and Growth

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Learn how Vital's patient experience technology has contributed to Dignity Health East Valley's “Excellence Every Day, Every Way” HRO framework.

Results include:

  • A 7.5% increase in “likelihood to recommend” for inpatient care and a 4.5% increase for emergency care
  • An average ED and inpatient service rating of 4.4 stars
  • A 78% increase in ED Google star ratings at Chandler Regional and 50% increase at Mercy Gilbert

There's no question about it. This technology and our methods of high reliability have really achieved some amazing results.

— Dignity Health East Valley CEO, Mark Slyter
PX Investment Delivers 18X Downstream Return | Case Study