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Improved Patient Satisfaction & Reduced LWBS Rates

Allina Health Sees Increased Patient Satisfaction, Reduced LWBS Rates with Vital Patient Experience Technology

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Health System meets evolving patient expectations

As part of their ongoing operational improvements for patients, staff, and care teams, Allina Health recently implemented a transparency initiative that includes Vital's patient experience technology. Their innovative approach has resulted in a positive impact to their emergency departments, including lowering left-without-being-seen (LWBS) rates and reducing negative patient comments about wait times.

Due to rising volumes and longer wait times in emergency departments (EDs) across the country, patients and their families often experience frustration, confusion, and uncertainty during their care episodes. While Allina Health has been no exception to this nationwide trend, their approach to addressing rising patient volumes has been exceptional.

In November 2022, Allina Health introduced an AI-powered solution developed in and designed for EDs that provides patients with personalized updates and tools from check-in through final disposition.

Since launching Vital, over 48,000 patients have used ERAdvisor within six months of Allina Health introducing the solution. That's nearly 60% of eligible patients.

Reduced LWBS Rates | Case Study