Brief
Vital Emergency
Vital transforms ER care with predictive and personalized solutions
Enhances ER care by predicting wait times, simplifying discharge, and providing personalized patient guidance through advanced EHR data
62%patient use
50%decrease in LWOBS pre-triage
12.minLOS reduction
Vital: your go-to solution in emergency care
Leveraging real-time EHR data, Vital delivers personalized guidance to millions of patients during emergency visits. Our AI predicts wait times, clarifies test results, provides tailored education, and simplifies discharge instructions into a user-friendly checklist. This all happens with minimal staff involvement and requires almost no training, making Vital the "easy button" for enhancing patient experiences.
As a result, Vital has been shown to reduce LWOBS/AMA rates by 30-50%, boost Net Promoter Scores by 10-15%, improve HCAHPS scores related to communication and wait times, decrease ED bounce-backs, lower 30-day readmissions, and increase patient retention during follow-up visits.
Your EHR can't match our results
Our consumer-grade user-experience is unmatched. No download, no username & password: the patient need only click a special secure text-message link. That's why 62% of patients use Vital. 75% in pediatric hospitals.
By contrast, your EHR may tell you they can do everything, but their utilization is abysmally low (10-20%). Turn on Vital Emergency and solve your ED patient experience issues once and for all.
| Vital | EHR | |
|---|---|---|
| Outcomes | Vital | EHR |
| Utilization during visit | 62% | Customers report ~10% |
| Patient scores on wait times | +20-30% | No published results |
| Likely to recommend | +11% | No published results |
| LOS improvement | 41 min avg. | No published results |
| LWOBS improvement | 32% avg. reduction | No published results |
| ED bounce-back improved | 23% avg. reduction | No published results |
| Follow-up retention | +25% | No published results |
| Online reputation | +41% (2.7 => 3.8 stars) | No published results |
| ROI vs. spend | 8-20x typical 5x guaranteed | No known ROI |
| Login | Vital | EHR |
| No download required | App download needed | |
| Secure password-less login | Must setup username / pw | |
| For Patients | Vital | EHR |
| Wait times >90% accurate | ||
| Step-by-step guide | ||
| Share with family | Staff must authorize | |
| Lab results | ||
| Notes without medical jargon | ||
| Discharge checklist | ||
| Video education | AI-assigned | Nurse manual order |
| Request service items | ||
| For Providers | Vital | EHR |
| Real-time surveys | ||
| Auto-route service requests | ||
| SSO login |
Key results
Integration
Vital Emergency sits on top of any major EHR using a FHIR (preferred) or HL7 connection.
We'll need:
- Visit (ADT) feed
- Orders & Results, including radiology notes
- Notes: Triage, Physician, Discharge
- (optional) Flowsheet for Vital signs (improves AI accuracy)
Want to learn more?
Lead with patient experience
Book a 30-minute personalized demo to explore how Vital can help improve patient experience, lead to better outcomes, and pay for itself inside of a matter of weeks.
Request a Demo