The antidote to nurse burnout

LCMC partners with Vital to harness real-time patient compliments
to drive staff satisfaction

During the first wave of Covid, healthcare workers received an outpouring of
public appreciation. While burnout and stress were high, many found purpose in
their work and felt recognized by society. However, this appreciation was often
short-lived and didn’t translate into long-term support—leaving many feeling
misunderstood and emotionally depleted.

Evolving sentiment post-2021

As public attention faded, so did the kudos. Expressions of gratitude became
less frequent, and LCMC observed shifts in staff sentiment, reflected in NRC
Health survey responses—prompting a renewed focus on sustainable support
and recognition.

Turning the tide with Vital

In 2021, LCMC Health partnered with Vital to enhance both the patient and staff
experience. By automating routine updates, streamlining service requests, and
delivering AI-driven patient education, Vital helped ease staff workload—
contributing to strong improvements in 80% (17/21) of focus areas.

A new focus—sustained appreciation

Building on that momentum, LCMC and Vital deepened their partnership around
a shared goal: helping staff feel consistently valued. Using Vital’s real-time
patient feedback tools, LCMC began sharing authentic compliments directly
with care teams—reigniting a sense of purpose and daily appreciation.

The results

Measurable Improvement on Staff Connection to the Patient and the Organization

• 80% Improved after launching Vital
  (17 of 21 NRC Health focus measures)

• 90% Improved after launching sustained appreciation initiatives
  (19 of 21 NRC Health focus measures)

• 100% Showed measurable improvement across both initiatives
  (all 21 NRC Health focus measures)

• 9 Metrics reached 7 year all-time highs, including:

  • Pride in job

  • Glad to have joined the organization

  • Work environment inspiration

  • Quality of care (commitment & delivery)

  • Likelihood to recommend (workplace and to family & friends)

  • Overall rating of the organization

  • Connection to the organization

Now more than ever, health systems must prioritize staff sentiment. It's a feedback loop:

Happier staff > Stronger connection to patients > Better care > Less burnout > Lower turnover
(which can save up to $52,350 per retained employee).

With Vital, LCMC was able to focus on appreciation as a long-term strategy—not just a moment of recognition. As LCMC’s success shows, ongoing appreciation powers real change for staff, patients, and the entire organization.