Follow-up appointments made 5x easier

Follow-up appointments made 5x easier

Booking a specialist with traditional find-a-doc tools often involves navigating through numerous doctors and making multiple phone calls. Patients frequently encounter extended wait times for appointments. For example, a top-10 health system reported that their find-a-doc tool achieves a 3% to 4% completion rate.

Vital’s AccessAdvisor solution is different. Our AI uses clinical notes, diagnoses, insurance, and demographics to find the best 3 to 5 doctors for each patient based on their unique needs. The first clinic to “claim” the patient wins the business.

The result is that 30% of all patients call or click to schedule an appointment — a huge win for keeping patients in network.

We’ve turned two hours of phone calls into two clicks.

Optimize patient matching with comprehensive EHR insights

Vital’s AccessAdvisor works after discharge from an emergency, inpatient, surgical, urgent care, or outpatient visit. Our AI extracts plans and diagnoses from your EHR in combination with the demographic, insurance, language, and location of the patient. These are matched to a list of employed, joint venture, or aligned clinic providers for your health system.

Vital uses a database of 1M+ providers, with cost, quality, and insurance data derived from tens of millions of insurance claims and historic records. This combination of our data and yours gives the AI what it needs for remarkably accurate recommendations.

Finally, an Uber-like experience for appointments

Patients see the top 3 to 5 most highly ranked providers, all of whom are contacted. The clinic who accepts first wins. It’s like a reverse auction, but for the benefit of the patient.

It’s kind of like Uber. You request a ride, multiple nearby drivers are contacted, and the first to “claim” you gets the business.

Vital’s algorithms prioritize responsiveness. It’s a win-win for patients and newer providers who are looking to grow.

Worried your system might not have excess capacity? That could be because everyone is trying to schedule with your top specialists. By distributing load more evenly across providers, the AI finds capacity most systems didn’t know existed.

Accessing doctors' schedules, including those without online booking

Perhaps you already have online booking through your EHR. That’s a good start for employed providers, but it tends to neglect joint venture clinics and independent providers who reliably refer to your system.

Vital emails referrals to clinic schedulers who then “claim” the patient. The first clinic to accept the patient wins.

By using these latent signals — time to accept a patient, and how many days into the future a patient is scheduled — Vital infers capacity.

AI Boost: A quick upgrade for your legacy find-a-doc tool

For a better access experience with no additional IT, try AccessAdvisor AI Boost optimized for phone calls.

• It starts with an existing ERAdvisor/CareAdvisor connection for visit details & demographics.

• The AI uses a patient’s diagnoses, severity, language, insurance, and location to match to the most relevant 3 to 5 providers in your network.

• Instead of sifting through dozens of results — and a frustrating ~4% completion rate — patients get hyper-relevant recommendations, resulting in a ~30% completion rate, more satisfied patients, and more revenue for your system.

Coordinate: Engage aligned practices, even outside your EHR

For most hospital systems, a good portion of their cardiology, neurology, and orthopedics scheduling comes from independently owned or joint venture clinics. These clinics may use a different EHR and be outside central scheduling or “online booking.” AccessAdvisor Coordinate bridges these gaps.

• AI matches the top 3 to 5 providers for each patient based on diagnoses, severity, insurance, language and location.

• For employed physicians, Vital searches online schedules or first-available appointment slots within this targeted set.

• For non-employed physicians, Vital emails schedules who “claim” the patient asynchronously within 24 hours. First to claim “wins” the patient and prevents claiming by other recipients.

5X to 10x the conversion rates of legacy find-a-doc tools

Optimized for conversion, Vital’s AccessAdvisor is highly personalized, highly relevant, and super-usable for patients. Vital sees first-use click-or-call completion rates of 30% on specialist scheduling vs. the typical 3% to 4% conversion rate for legacy find-a-doc systems.

Could your bottom line use a boost? In speaking with hospital systems across the U.S., we’ve found that 60% to 75% of patients are not following up within the health system following an ED visit or hospital stay. That’s preventable leakage potentially worth millions to your health system. AccessAdvisor can change that.

Need proof? Hear what Dignity Health CEO Mark Slyter said on this Modern Healthcare Webinar: “Vital generated $36M in downstream revenue for two hospitals… and a 2% market share gain.”