Enhance patient outcomes and reduce nurse workloads

Enhance patient outcomes and reduce nurse workloads

By tapping into real-time EHR data, Vital provides personalized guidance to millions of patients during hospital & ER visits. When dedicated staff face high demands and limited time to educate, update, and motivate patients, Vital’s AI-powered web-app is here to help.

Major health systems rely on Vital’s suite of products to boost HCAHPS scores and elevate Google ratings from 2 stars to an impressive 4 stars in just months.

A real-time guide

Vital integrates seamlessly with Cerner, EPIC, AllScripts, or Meditech, providing a live view of activities within your EHR. Rather than patients feeling uninformed during extended waits or between visits, Vital keeps them updated with real-time information on ongoing processes.

AI personalized content

Vital uses advanced AI to personalize each visit:

• Accurate wait time predictions (94%+ accuracy)

• Explanation of test results & provider notes in plain language. See our Doctor-to-Patient Translator LLM.

• Education based on the clinical and procedural needs of the patient

• Summarized discharge instructions for better follow-up care

Service excellence

Throughout a patient's stay, Vital conducts regular check-ins. If a patient encounters any issues, Vital promptly notifies the appropriate staff member for immediate service recovery. This proactive approach enables you to significantly enhance the patient experience before discharge — for instance, one of our clients observed an 80% increase in NRC scores among patients who initially voiced concerns.

Ensure patients feel heard

Empower Patients to Feel Valued In modern healthcare, saving lives is your mission. Yet, enhancing patient experience remains a challenge. Keeping patients informed in real-time isn’t always feasible—but with Vital, it's effortless.

Vital ensures patients feel acknowledged by automatically apologizing for long waits, delayed test results, or periods of high activity that patients might not be aware of themselves.

Promote nurse recognition

Nurses play a crucial role and should always feel valued and supported. With Vital, patients can easily show their gratitude by sending a thank you note along with their 5-star rating.

Patients who are more likely to recommend

By communicating with patients throughout their visit, setting expectations on wait times, apologizing for delays, and explaining what to expect next, the patient is better informed and feels more in control of their care.

The result is a surge in HCAHPS and ED CAHPS scores for:

• Likely to recommend

• Informed about delays See Vital’s wait time algorithms

• Waiting time in the treatment area

• Waiting time to see doctors

• Getting timely care

• Kept friends and family informed See Vital’s family sharing feature

From 2 stars to 4+ stars in months

The average hospital in the US has a Google rating of just 2.7 stars. Vital can boost your ratings by an impressive 1.3 stars in its first year. Your digital front door is often Google search, not just your website.