Keeping kids safe and parents informed

Keeping kids safe and parents informed

Vital keeps parents, caregivers, and family up-to-date on their children’s health and progress during an emergency or inpatient visit - even from afar. Top pediatric facilities like UPMC Children’s Hospital of Pittsburgh and Children’s of Los Angeles (CHLA).

Leading pediatric facilities like UPMC Children’s Hospital of Pittsburgh and Children’s of Los Angeles rely on Vital’s web app—no download required—to keep parents, caregivers, and family informed during busy emergency department visits.

Here’s what you need to know:

• Secure family and friends sharing keeps everyone informed (without personal information)

• Accessible in a dozen languages, including Spanish, Korean, Thai, Somali, and Armenian

• Explains test imaging results in plain language using AI. Try it yourself.

• World’s most accurate wait time predictions

• Ultra-high engagement, over 70% of families in the ER use us to stay informed

You’re all about communication. So are we.

Vital serves as a personalized guide to an ER or inpatient visit. Vital pulls real-time data from Cerner, EPIC, AllScripts or Meditech, to communicate what’s happening in real time to families. That includes predicting wait times to see a doctor, assigning education automatically based on notes and orders, and informing patients about each step of their visit, whether it’s in the ER or hospital setting.

We support your staff

Vital is dedicated to enabling clinicians to perform at the highest level of their expertise. We achieve this by facilitating real-time communication and addressing one of the most critical questions patients have: “What’s next?” Vital ensures that patients and their families have clear expectations and a better understanding of their hospital experience.

Vital keeps patients and families informed about the progress of their care, breaking down difficult, jargon-filled information into an easy to read, plain language format. Vital acts like a patient's own personal staff member, delivering them real-time updates right into the palm of their hand.

Secure family sharing

When your child is at the hospital, it can be hard to keep your spouse, grandparents, or other caregivers informed while calming your child and trying to listen to important provider instructions. With secure family sharing, a pediatric visit can be shared with two clicks. Whether you’re at home caring for your other children or across the country, parents and family members can track progress through an ER or inpatient stay with an easy to understand, real-time summary of what is happening.

Discharge instructions parents and family can actually understand

Vital summarizes the discharge instructions so parents, caregivers and family understand what’s next after they get home from the hospital.

Vital’s AI turns ED and inpatient discharge instructions into a step-by-step checklist. Instead of an overwhelming 10-15 page print-out, parents see the following:

• Who and when to schedule their follow up visits with physicians

• Where they can pick up their medications (better yet, we can help arrange meds to bed!)

• Pediatric specific video education about their child’s diagnosis

Pediatric specific education is a must

Vital uses kid-centric health education. All of our products come with ViewMedica videos like Preparing your child for a blood test or influenza in children. We can also incorporate content from KidsHealth, Krames, Emmi, Elsevier, and others.

Why Automated Video education works

• It is delivered to parents, caregivers and family at the right time during the visit

• Parents, caregivers and family want to learn what is going on

• Video are short, sweet, and easy to understand

• Videos are available in multiple language with subtitles enabled

Vital is safe for pediatric patients

We understand the complexity of taking care of pediatric patients and it shows. We are mindful of the various reasons patients, parent and caregivers seek care in the emergency department, including sensitive reasons. We have designed special filters that use natural language processing to detect these sensitive reasons for seeking ED care. It is our goal to protect children at any age and match what your facility policies are as they related to health care proxies, consent to treat and release of information.

For more details about what Vital is doing for your pediatrics population, schedule a pediatric demo here.

Ultra-high engagement leads to better patient scores

Vital’s pediatric hospitals have extremely high engagement: over 70% of families with a mobile number on file use Vital. With that level of engagement and consistent communication across ER & hospital visits, patient scores increase by default.

A+ from KLAS

Have a healthy amount of skepticism towards health IT vendors? We don’t blame you. It’s always best to ask an independent 3rd party like KLAS. They rated Vital “Best in KLAS”, higher than any other patient experience solution in the market: A+ overall. 100% would buy again. A+ for support.

Vital prioritizes the well-being of both families and staff, delivering exceptional care and support

Vital is connected with your EHR and works automatically without staff burden. Our platform guides patients to answer common questions about their hospital stay, setting expectations of what to expect next and educating patients every step along the way. One health system found Vital saved their nurses over 2,200 hours per hospital. Still not convinced? Reach out and we’ll walk you through a personalized demo specific to your hospital.