Vital

Use Case

Patient experience that directly improves your financial picture

Vital drives top-line revenue growth by ensuring that your emergency and inpatient patients choose follow-up care within your network, rather than with a competitor

Illustration showing Vital app on mobile phone and graphs of revenue increase

Patient experience that directly improves your financial picture

Vital drives top-line revenue growth by ensuring that your emergency and inpatient patients choose follow-up care within your network, rather than with a competitor. One health system credited Vital’s suite of products with a $36 million annual revenue increase across two hospitals (learn more in this Modern Healthcare webinar).

A positive patient experience truly pays off.

Vital app on mobile phone

For an average 50,000 emergency visit hospital with 4% left-without-being seen, you can expect:

1000 fewer LWOBS ~= $1.0M; 3,500 more follow-ups ~= $963k

That’s nearly $2,000,000 in top-line revenue that just stayed in your network. That’s profitable patient experience.

See our Results Calculator to produce a custom business case based on data for your system.

Increase specialist follow-ups

Hundreds of new patients arrive in your emergency department each day. By giving them a great patient experience and making it easy to book a follow-up appointment, and you’ve won a customer. By using AI to turn emergency & inpatient discharge into an simple checklist, Vital makes booking with one of your health system affiliated providers easy.

5x your funnel

The typical find-a-doc experience is frustrating. Patients often have to sift through over 50 providers, filter by location and insurance, and find a preferred language, creating significant friction. One leading health system estimates that their traditional find-a-doc tool has only a 3-4% completion rate for booked appointments. This inefficiency results in millions of dollars in avoidable system leakage.

Vital offers a superior solution. Our AI-powered find-a-doc replacement leverages context from clinical visits, including diagnosis, patient demographics, insurance, language, and location, to present the top 3-5 providers for each specific patient based on their individual follow-up care needs. With just three simple clicks, we have eliminated the friction from the online scheduling process.

By doing the hard work of sifting, scheduling, and aggregating for the patient, completion rates skyrocket from 3-4% to 30%+ . That’s 5-10x better than existing find-a-docs with fewer staff hours expended to operationalize.

Doctor reviews and ratings cards

Decrease LWOBS/LWOT

Every time a patient walks out the door because of long waits or frustration, that’s potentially a $1K+ visit that vanishes. For an ER with 80,000 visits annually, halving a 5% left-without-being-seen (LWOBS) rate down to 2.5% keeps 2,000 patients within your system. That’s +$2M in revenue. Once you factor in potential in-network follow-ups, this number gets ever larger. It pays to keep people from walking out the door. Literally.

Vital has decreased emergency left-without-being-seen (LWOBS), left-without-treatment (LWOT), and left-against-medical-advice (AMA) for nearly every hospital who has implemented our software.

  • One large west-coast system saw an LWOBS decrease in 21 of 22 hospitals.

  • A Louisiana system saw a 63% decrease in LWOBS.

  • A prominent academic medical center, a 57% decrease in LWOT pre-triage.

Decrease in length of stay (LOS)

By preparing patients for their next conversation, Vital turns wait-time into productive-time. In the emergency department, patients are prompted for early urine collection, to ready their list of home medications, or to have their medical history on hand. These preparations can cut the length of stay by 10-15 minutes.

Medical tips card

See an impact worth millions

To see how Vital can impact your bottom line, try our Results Calculator. It’s based on real-world data across dozens of health systems and results from 100+ hospitals, combined with publicly available data on your health systems: emergency volumes, number of staffed beds, HCAHPS scores, and average length of stay.

Vital ROI calculator