Built by emergency physicians | Trusted by 100+ hospitals nationwide
Reduce emergency department walk-outs
The only patient communication platform purpose-built for the chaos of emergency care. Keep patients informed during unpredictable waits, reduce LWBS by 36%, and give your ED team breathing room—without changing your workflow.
Works with your ED workflow
Real-time EHR integration (Epic, Cerner, AllScripts, Meditech)
Built by ER physicians, for ER teams
Calculate your ED walk-out losses
Find out how much revenue LWBS is costing your emergency department with our ROI Calculator.
Emergency departments face unique communication challenges
In the fast-paced environment of emergency care, keeping patients informed can be challenging. When patients don't know labs are pending or imaging is in progress, anxiety increases and some choose to leave before treatment is complete.
Three pain points
Walk-Outs Impact Your ED
LWBS affects revenue and patient outcomes Lost opportunities for care, follow-up visits, and patient loyalty
Staff Time
Answering Patient Questions Your clinical team spends valuable time explaining waits and checking on test results when they could focus on patient care
HCAHPS Opportunity
Room for Improvement Better ED communication can improve patient satisfaction scores and positively impact your hospital's ratings
Vital: built for emergency department reality
Your ED flow is chaos. Generic patient portals can't handle it. Vital was designed by emergency physicians specifically for the unpredictable reality of ED care.
Step 1
Registration takes 5 seconds
No workflow change. Registration asks: "Mobile number?" Patient gets a secure text link. No app, no password, no friction.
Step 2
AI tracks every step
Vital reads your EHR in real-time and knows your flow. Updates patients automatically through every step of their ED visit—customized to your specific workflow.
Step 3
Patients know what's happening
Real-time updates throughout their visit. "Labs have been ordered" → "Results are back, doctor reviewing now." Informed patients don't walk out.
Designed for emergency department workflows
Wait time communication
AI-powered predictions that adjust in real-time. When waits extend, automatic acknowledgment messages prevent walk-outs—even when actual wait times don't change.
Customized for your ED flow
Works with your specific processes—triage, treatment areas, observation, discharge. We map Vital to your workflow, not the other way around.
Emergency lab & imaging updates
Patients see progress even when nothing visible is happening. "Your tests have been ordered" → "Results are back, doctor is reviewing."
Service requests route automatically
"I'm cold" or "Can I get water?" requests route to support staff—not to your nurses managing critical patients.
Handles high volume
During surges, automatically adjusts messaging. Patients get acknowledgement even when your ED is slammed.
Professional translation
Content translated into multiple languages. Text messages, updates, and discharge instructions automatically appear in the patient's preferred language.
Emergency department results that matter
Real outcomes from real emergency departments
36%
ED walk-out reduction (LWBS + AMA)
62%
ED patient adoption (70-75% in pediatric EDs)
25+ Hours
ED staff time saved daily
90%+
Wait time accuracy
What emergency department leaders are saying
“This platform fits our emergency department workflow perfectly—without adding any burden to my ED staff.”
“Vital was built by emergency physicians who actually understand ED workflow. It handles our challenges better than anything else we've seen.”