Vital user count surges past 5-million patients, expected to triple by 2026
Vital, an AI-powered patient experience platform, today announced major growth milestones, with several new health systems joining its network. As a result, Vital became available to more than 5-million patients in Q3 2025, with 60% actually using the technology for an average of 30 minutes per visit.
Pending contracts are expected to more than triple this reach, bringing Vital’s total patient access to over 16-million once fully implemented. At this rate, Vital is poised to support approximately 15% of all hospital and emergency visits across the U.S. by 2026, highlighting its growing impact on healthcare delivery and patient experience nationwide.
Vital’s real-time patient guidance platform delivers timely updates to patients’ and their families’ mobile devices regarding wait times, easy-to-understand test results, care milestones, simplified discharge instructions, and what to expect next — all delivered securely via SMS without requiring downloads or logins. Its intelligent system proactively detects high-risk patient concerns and supports multiple languages, expanding access and helping to reduce healthcare disparities. Vital empowers families with actionable information, reduces staff interruptions, and contributes to a calmer care environment.
"Impacting 5-million lives isn’t just a milestone — it’s a testament to the trust we’ve earned by prioritizing the patient experience,” said Aaron Patzer, CEO and co-founder of Vital. “Our mission is simple: fix health communication with patients. Turns out that leads to higher revenue, patient scores, and retention for health systems too."
Designed to integrate quickly and seamlessly with major EHR ecosystems — including Epic, Cerner, and Meditech — Vital layers a modern, patient-facing interface over legacy systems. This approach has consistently improved both operational and clinical outcomes:
30–50% reduction in patients leaving without being seen (LWOBS) or against medical advice (AMA)
10–15% boost in Net Promoter Score (NPS) related to wait times
Improved HCAHPS results and fewer ED return visits
5–7% drop in 30-day readmissions
Over 60% actual use by patients, far exceeding the ~10% typical for digital health apps. Usage averaged even higher for a California pediatric hospital -- 78% of all patients who had access to Vital actually used it.
Vital.io has been named the #1 Patient Experience Solution by KLAS and is currently deployed in over 100 hospitals nationwide, including CommonSpirit, MedStar Health, and Emory Healthcare. Its success stems from a commitment to human-centered design, scalable interoperability, and AI that enhances existing clinical workflows.
About Vital
Vital (Vital.io) is an AI-powered patient experience company on a mission to make the patient journey better—for everyone. Real-time updates, predictive wait times, plain-language explanations of test results, and simplified discharge instructions all help patients feel valued and reassured. Because the experience matters as much as the medicine. Ranked by KLAS as #1 in patient experience, Vital achieves concrete results: 30–50% fewer LWOBS/AMA, 10–15% higher NPS, stronger HCAHPS scores, reduced ED returns, and 5–7% lower 30-day readmissions. Designed to integrate seamlessly with existing EHR systems, Vital provides a user-friendly interface that engages patients, resulting in 60%+ adoption rates, 5-10x higher than the competition. View our product overview.
Media Contact:
Marcia Rhodes
Amendola Communications for Vital
mrhodes@acmarketingpr.com